Contact Fair Go Casino
Our team is available around the clock, every day of the year. You can reach us by live chat, by email or by arranging a callback, and Kev, our chatbot, handles some requests straight away. This page explains each channel, which questions it suits and what to check before you get in touch.
Live Chat, Open 24/7
Fair Go live chat is available on our site on desktop and in the mobile browser, at any hour. It’s the channel for questions you want answered in the moment, such as a deposit that hasn’t appeared, a bonus code that won’t apply or a verification step you’re unsure about. Support is provided in English.
Ask Kev, Our Chatbot
Kev the Koala also answers in the chat window. Type “cashback” and Kev will start the standard cashback request, which returns 25% of a lost deposit of AUD 10 or more made without a deposit bonus. Your balance must be below AUD 1 when you ask, and only deposits from the past month count.
Email Support
Email suits questions that don’t need an instant answer or that you would like to keep in writing, such as a detailed account query. You’ll find our support email address on the Support page at overlappingrun.com. Upload verification documents through Account Verification in the Cashier rather than attaching them to an email.
Request a Callback
If you’d rather talk things through, you can arrange a callback. Ask for one in live chat, and our team will agree a time to phone you. This can help with longer questions about your account, payments or verification that are easier to explain by voice than in writing.
Which Channel Suits Your Question
A little preparation makes it easier for us to help. The table below matches common questions with the channel that suits them and what to check first, which can often answer the question before you contact Fair Go support at all.
| Topic | Channel | Check first |
|---|---|---|
| Deposit not credited | Live chat | Whether the status shows Pre-Authorised; wait 10 minutes before retrying |
| Withdrawal status | Live chat | The request status in My Account |
| Bonus or code issue | Live chat | The code used and the deposit it was entered with |
| Cashback | Kev in live chat | Balance below AUD 1; deposit made without a bonus |
| Verification | Live chat or email | Files uploaded in Account Verification |
| Deposit limits or a break | Live chat or email | Daily or monthly limit, or self-exclusion length |
Responsible Gambling Requests
You can ask our team at any time to set a daily or monthly deposit limit on your account. If you need a longer break, we can self-exclude your account for a week, a month, a year or permanently. Real-money play with us is open only to adults aged 18 and over.
Check Your Account Before Contacting Us
Your deposit and withdrawal history is listed under My Account, so you can check the status of a payment yourself. A withdrawal can be cancelled while it is still pending, and failed card payments marked Pre-Authorised can be retried after about 10 minutes, once you have checked your card’s limits.
FAQ
Is your support available 24/7?
Yes. Our live chat is open 24 hours a day, every day of the year, on desktop and in the mobile browser. Email and callback requests are also available, and you can arrange a callback through the chat at a time that suits you.
Do you have a phone number?
We don’t list a direct phone line. Instead, you can request a callback through live chat, and our team will agree a time to phone you. For quick questions, live chat or Kev, our chatbot, is usually the simplest route.
Which language does support use?
Support is provided in English across live chat, email and callbacks. If something in our terms or the Cashier isn’t clear, ask the team to explain it step by step in the chat.
How do I request cashback?
Open live chat and type “cashback” so Kev can start the request, or ask a team member. Standard cashback is 25% of a lost deposit of AUD 10 or more made without a deposit bonus, and your balance must be below AUD 1.
How do I set a deposit limit?
Contact our support team through live chat or email and ask for a daily or monthly deposit limit. You can also request self-exclusion for a week, a month, a year or permanently if you need a longer break.